Activate my MasterCard® card

You must activate your prepaid MasterCard® Incentive Award Card before you can use it.

Activation process

When you receive your new card, simply call Customer Services on 01244 625 490 and select the ‘Card Activation’ option from the menu. You will then be asked to quote your 16 digit card number and the activation code detailed on your letter.
You will be given a 4 digit PIN number.
You are then free to use your card at any MasterCard® outlet.

Please note that you should never reveal your PIN to anybody. We recommend that you record your PIN number separately from your card details. If you forget your PIN, you will need to call Customer Services. If you want to change your PIN to something more memorable you can do this at any UK Bank ATM.

The MasterCard® Incentive Award Card is managed by Edenred.(Incentives & Motivation) Ltd.

This card is issued on behalf of PrePay Solution Ltd by Clydesdale Bank PLC pursuant to license by MasterCard® International or its affiliates.