How to use my Maestro® card

Your Maestro® Incentive Award Card can be used at home and abroad wherever the Maestro® brand is accepted. It’s a great way of spending your incentive awards, whether you want to book a holiday, dine at your favourite restaurant, go on a shopping trip or stock up at the supermarket.

How your Maestro® Incentive Award Card works
Your card is a prepaid Maestro® card with chip and PIN.

This means you can spend up to the balance on your card, and all transactions are authorised online at the point of sale. Because your card is chip and PIN, in most retailers you will be asked to enter a 4 digit PIN number instead of signing a receipt.

Your card is personalised to you and embossed with your name. Your incentive provider will arrange for any awards that you’ve earned to be credited to your card. This may take place monthly or on an ad hoc basis.

Each time your card is credited you’ll receive a credit reload letter informing you of awards that have been credited to your card.

Activation and PIN
Your card must be activated before you can use it.

You will receive a letter with an activation code by separate cover.
Simply call Customer Services on 01244 625 490 and select the ‘Card Activation’ option from the menu. You will then be asked to quote your 16 digit card number and the activation code detailed on your letter.
You will be given a 4 digit PIN number.
You are then free to use your card at any Maestro® outlet.

See below for spending restrictions.

Please note that you should never reveal your PIN to anybody. We recommend that you record your PIN number separately from your card details. If you forget your PIN, you will need to call Customer Services. If you want to change your PIN to something more memorable you can do this at any UK Bank ATM.

Using your card

You can use your card for high street shopping and to pay for goods online and over the phone. In shops, look for the Maestro® acceptance logo. Some merchants do not display a sticker but don't be afraid to ask if you can use your Maestro® card to make purchases. When shopping online or over the phone please select the card type as ‘Maestro®’ or ‘Switch’.
The Maestro® brand, backed by MasterCard® is a worldwide payment solution; however, in some parts of the USA and Europe it may not be accepted. Please check in store that it can be used before making your purchase.
You can use your card for full or part payment. If you use your card for part payment, make sure that you inform the cashier of the exact amount to deduct from your Maestro® Incentive Award Card, ensuring that this amount is less than or equal to the available balance. If you don’t have sufficient funds available on your card, the transaction will be rejected. You can then use any other form of payment, i.e. cash/debit card/credit card to pay the remaining balance.
You can check your balance at any time by choosing your card type on the homepage then clicking 'Balance Enquiry' or by calling Customer Services on 01244 625 490. This is also the number to use to report your card lost or stolen.
You can also view your transaction history by choosing your card type on the homepage then clicking 'My Account'. This facility is only available on the website.

Expenditure restrictions
Your Maestro® Incentive Award Card must not be used for the following purposes:

to buy fuel in the form of petrol, diesel, oil, or any other primary source of power
to obtain cash, foreign currency or travellers’ cheques
to obtain cash back from a merchant
to settle outstanding balances on credit cards, bank overdrafts or credit agreements
to set up direct debits
to guarantee or cash a cheque
for online gambling and betting transactions
for any purpose that will exceed the available credit on your card.

Card fees
Merchant transaction fee - FREE
Phone balance enquiry - FREE
Internet balance enquiry - FREE
Replacement card - Ł10.00
Foreign Exchange fee - 4%

Cardholder responsibilities
Maestro® Incentive Award Card cannot be used in payment for goods and services unless there is sufficient prepaid balance on your card.

In the event of loss or theft of your card, please call Customer Services immediately on 01244 625 490. You will be asked to quote your name, address and card number. You may be held liable for purchases drawn on your card up to the time you report its loss. Since your card number will become invalid as soon as you report your card lost or stolen, please make sure that if it is subsequently found you destroy it by cutting it in half horizontally through the hologram.

Maestro® Incentive Award Card is managed by Edenred (Incentives & Motivation) Ltd

This card is issued on behalf of PrePay Solutions Ltd by Clydesdale Bank PLC pursuant to license by MasterCard® International or its affiliates.